If you've ever wondered what a service adviser does, you've come to the right place. This article will provide information about the job, its pay, and the education required. Continue reading. This role has many responsibilities and duties that you might not be aware of. After all, you don't want to waste your time. After all, the job title sounds pretty cool, doesn't it?
Job description
A Service Advisor can have many responsibilities. They need to be able to work in a technology-advanced and modern environment. They also build relationships with customers and oversee the schedule of other service technicians. The Job Description of a Service Advisor may be as varied as the work itself. However, Service Advisors share some common traits. Here are a few of these most common tasks that this professional does.
An automotive advisor's primary task is to offer maintenance advice, suggest repairs and products, update customers accounts, and provide customer support. Apart from providing customer service, the Service Advisor might also be responsible billing customers and assessing their vehicle's repair and service costs. You will need a minimum of GCSE education, but A-levels and a degree in Business Management Studies or Business Studies will help you stand out. Your CV will benefit from relevant customer service experience as well as a working knowledge in mechanical terminology.
Duties
As a service advisor, you will provide information and advice to customers regarding the maintenance of vehicles. In addition to this, they may offer additional products and services, update client accounts, and estimate time and cost of a vehicle service or repair. As a service advisor, you must have excellent communication skills and a thorough understanding of automotive technology. You must also be able listen to customers and be familiar with the meanings of mechanical terms.
Service advisors must not only have good communication skills but also be skilled in using computers. They should be familiar with different operating systems and software, as well collaborative tools. Also, they should be proficient in new software and tools. Service advisors need to be able quickly learn new software and tools as customer service solutions become more common. Service advisors must be able handle multiple tasks and multi-tasking to meet changing customer needs. A passion for the products and/or services they sell should also be a requirement.
Salary
The median annual salary of a Service Advisor in the United States is 61 600 USD. That is to say, half of Service Advisors are paid less than this number and 25% earn more. It is important to remember that this number may not be the same in every area. Therefore, it is a good idea to check actual salaries for Service advisors to get an idea of the average income. Below is a list of the average salaries for Service Advisors.
In most cases, dealerships view the service department as a "selling organization." As such, compensation plans should focus on the sales activities of advisors and the results of those activities. For instance, advisors who increase transactional quality and reduce customer R.O. transactions receive higher than average salaries. Advisors who do not achieve desired results might have their compensation raised. This is not difficult.
Education required
A GED or high-school diploma is usually required to work as a service adviser. Some schools and colleges offer automotive technology degrees, although they are not required by every employer. An automotive technology bachelor's degree, in either automotive service technology or management, is an advantage. It is highly recommended that you have experience working in the automotive sector. In addition to formal education, you will need some technical knowledge. For a better chance of getting hired as a service advisor, experience in customer-service-oriented industries is helpful.
Also, experience working in a retail environment can be a plus. Employers prefer to hire service advisors with previous experience dealing with customers and cars. Some employers will even consider hiring people with good communication skills and sales experience. You can make extra money working in retail, regardless of your previous experience. The average annual salary for service advisors is $71,000.
FAQ
Are you looking for a career as an automotive mechanic?
For those who are passionate about excellence, automotive is a rewarding industry. This field requires hard work and the willingness to learn from others.
You'll need to have excellent communication skills because you'll spend most of your time talking to customers and other employees. You must also be willing and able to travel long distances, which can make it difficult to commute.
Take classes at community colleges or universities if you're interested to work in automotive. Many schools offer programs specifically designed for students interested in auto repair, sales, or customer service.
You should choose to study mechanical engineering if you want to get a degree. You can get your bachelor's degree in as little as four years.
Many companies will hire students straight out of college. So it's wise to start looking for employment while you still have the chance to study part-time.
Once you've completed your education, you'll probably need to complete some form of training before being able to take up a position as an automotive technician.
This means you'll need to pass exams such as the Automotive Service Excellence (ASE) certification exam. This test covers topics like engine maintenance, brakes system, suspension, and many other subjects.
Once you have passed the ASE Test, you are eligible to apply for a National Institute for Automotive Service Excellence License.
A license permits you to repair private vehicles. In exchange, you'll receive compensation based on the number of services performed.
Not all states require licensing. A license is required if you plan on working outside of your home state.
Some states don't issue licenses until after completing a certain amount of training. If this is you, you may need another option.
Is it worth becoming a mechanic?
The answer to this question will depend on your goals for life. If you are looking for financial gain, then yes. However, if purpose and meaning are what you seek, then no.
It's not worth learning mechanics if you don’t have the skills. You'll waste your time. It will not make you rich. It won't make your name famous. You won't be famous.
You'd need to spend years learning how everything works. You would still need to hire someone to fix your car if it breaks down. This is why most people don’t bother. They find something else to do.
In conclusion, if money is your main goal, you should go ahead. But if you want to live a meaningful life, stay away from the mechanic's industry.
What is the length of an automotive training course?
An automotive course lasts 3 years.
The first year of your training is devoted to theory. You will learn all about cars. The second year is spent on practical training where you learn how to drive, fix engines, and do other mechanical jobs around the car. The final year includes a placement at an auto shop. This gives you real-world experience fixing real problems.
Is it difficult to become a mechanic apprentice
It's not easy, however, it is very rewarding and offers many opportunities for growth.
You must be patient and persistent. Also, you must know how to fix trucks, cars, and motorcycles.
Customers and relatives can exert a lot on you. But, you shouldn’t be pressured to make any decisions you aren’t happy with.
If you enjoy fixing cars, it could be a great career choice. It's a job where you can earn a decent salary and build up your business.
However, you might prefer to go down another route. In this case, you could consider becoming a technician instead.
This could involve using your technical knowledge to support other employees. Technical support could include helping technicians to troubleshoot issues or teaching them new techniques.
Another option is to become an advisor in service. When customers bring their cars into a garage, they will receive advice and assistance.
Your decision depends on what you want to do. There are many options to choose from, and it is up to you which one suits you the best.
What is the difference in a mechanic and an auto technician?
They are both similar, but not identical. Both a mechanic and an automotive technician can repair cars.
A mechanic should be able to do simple tasks quickly and have good manual dexterity. A mechanic should also be able accurately diagnose and repair problems.
An automotive technician requires more technical skills than a mechanic. They must be able to read blueprints and use tools such as drills and wrenches.
They should be able safely to perform complex procedures. They should also be familiarized with the different types of engines as well as electrical systems.
They must also be capable of understanding how parts interact.
This means that mechanics usually make less money than automotive technicians. But there are many opportunities for both jobs.
Statistics
- The U.S. Bureau of Labor Statistics (BLS) reports that the job outlook for automotive service technicians and mechanics is expected to decline by 4% from 2019 to 2029. (indeed.com)
- There were 749,900 jobs available for automotive service technicians and mechanics in 2016, which is expected to grow by six percent through 2026. (jobhero.com)
- Apprentice mechanics earn significantly less hourly than mechanics who have completed training, with a median wage of approximately $14.50 an hour, according to PayScale. (jobhero.com)
External Links
How To
How to become an Automotive Technician
A technician who works on vehicles is an automotive technician. He/she works at automotive shops, garages or service centers. He/she repairs cars, trucks, motorbikes and snowmobiles for customers. An automotive technician must have the ability to quickly diagnose and fix problems.
To become an automotive technician, a person must first earn an associate's degree from a vocational college. After completing this program, he/she must pass the National Institute for Automotive Service Excellence (ASE) certification exam. ASE stands as American Society of Mechanical Engineers. There are two sections to the ASE certification test. The first section tests for mechanical knowledge, the second for practical skills. To pass the test you must go to one of the authorized testing facilities. These locations can be found online or at your local auto dealer.
After passing the test, a candidate must pass an examination in order to be licensed as an automotive technician. This process can vary depending on where the applicant lives. Some states require that applicants attend a training class, while others allow them freedom to study at their own pace. Some states issue licenses to technicians as soon as they get their license. Others wait until they have worked at least six months as an automotive technician.
An applicant should apply to a local auto shop in order to start their career as an automotive technician. Most new employees begin as apprentices once they are hired. Apprenticeship programs usually last three years. A student will learn to repair basic things like changing oil, adjusting brakes or replacing tires. They also learn how spark plugs are cleaned and inspect engine compartments. Some students will learn advanced repair techniques, such as changing shocks, installing air filters, and replacing engines. Many schools offer classes during regular hours. However, some schools offer evening classes if needed.
Once a student is done with his/her apprenticeship he/she can become a master journeyman. Journeymen usually spend four to five year learning how to install major systems like transmissions, differentials steering gear, suspensions, drive shafts, and steering gear. They also learn to perform complex repairs, such as remanufacturing engines, rebuilding transmissions, and troubleshooting electrical components. Many employers prefer hiring journeymen because they know the job well and understand what the customer expects.
If a candidate successfully passes the required exams and receives a license, he/she might want to consider starting his/her own shop. The Bureau of Labor Statistics estimates that there were nearly 1.7 million jobs available for automotive mechanics in 2010. This number was expected increase 18% between 2009 - 2020. If a candidate decides to open his/her own shop, he/she should prepare to invest many thousands of dollars in equipment and supplies.
Automotive technicians' salaries depend on many factors such as the employer, whereabouts, education level and experience. On average, an unemployed person could earn $20,000 annually. A person with only a high-school diploma could make around $21,000 annually. Those with an associate's degree earned approximately $24,000 per year. Technicians with a bachelor's degree earn about $27,000 per annum. And those with master's degrees made around $32,000 per year. Salaries are increasing so that a professional earning less than $30,000 could expect to make $40,000 in a few years.